Privacy Policy

Effective Date: Thursday, October 16, 2025

This Privacy Policy explains how Brown’s Plumbing & Drain Svc (“we,” “our,” “us”) collects, uses, and protects information when you visit brownsplumbingpros.com (the “Site”) or interact with us (for example, by phone, email, or service request). By using the Site, you agree to this Policy.

1) Information We Collect

Personal Information you provide, such as name, email, phone number, service address, and details you submit via forms or during scheduling or billing.

Non-Personal Information, such as device type, browser type, IP address, pages viewed, and general usage data collected via cookies and analytics tools.

2) How We Collect It

We may collect information in several ways, including:

  • Forms you submit (contact, quote, or service request)
  • Phone calls, emails, and messages you send to us
  • Automatic collection through cookies, server logs, and analytics tools
  • Payment and invoicing activities when you pay for services

3) How We Use Information

We may use collected information to:

  • Respond to inquiries and provide plumbing services
  • Schedule jobs, process payments, and send confirmations or updates
  • Improve our Site, services, and customer experience
  • Conduct analytics, troubleshooting, and security
  • Comply with legal obligations and protect rights and safety

4) Cookies & Tracking

We use cookies and similar technologies to operate and improve the Site and to understand usage.

You can control cookies in your browser settings, but some features may not work correctly if disabled.

5) Sharing Your Information

We do not sell your personal information. We may share information with:

  • Service providers (such as hosting, analytics, or payment processors) who help us run our business
  • Legal or compliance purposes when required by law or to protect rights, safety, or property
  • Business transfers in the event of a merger, acquisition, or asset sale

6) Data Security

We use reasonable administrative, technical, and physical safeguards to protect information.
However, no method of transmission or storage is completely secure.

7) Data Retention

We keep personal information only as long as needed for the purposes described here or as required by law,
and then delete or anonymize it.

8) Your Choices

You may request access, correction, or deletion of your personal information (subject to verification and applicable law).
You may also opt out of marketing emails by using the unsubscribe link or contacting us directly.

9) Children’s Privacy

The Site is not directed to children under 16, and we do not knowingly collect personal information from minors.
If you believe a child has provided personal information, please contact us so we can delete it.

10) Third-Party Links & Tools

The Site may link to third-party websites or use third-party tools such as analytics.
Their privacy practices are governed by their own policies, which we do not control.

11) Changes to This Policy

We may update this Policy from time to time. The updated version will be posted on this page with a new Effective Date.
Your continued use of the Site after changes means you accept the revised Policy.

12) Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Brown’s Plumbing & Drain Svc